Privacy Policy for Lava Shine Detailing
At Lava Shine Detailing, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site, use our services, or interact with us. Our online platform is designed to showcase our premium car detailing services and facilitate online bookings.
Information We Collect
We may collect several types of information from and about users of our online platform and services, including:
- Personal Data: Directly identifiable information such as your name, email address, phone number, physical address, and vehicle details (make, model, license plate number) when you register for an account, book a service, or contact us.
- Payment Information: While we do not directly store credit card details, payment transactions for bookings are processed through secure third-party payment gateways. We may receive confirmation of your payment and limited transaction details.
- Technical Data: Information about your device and internet connection, including your IP address, browser type, operating system, and unique device identifiers.
- Usage Data: Details of your visits to our site, including traffic data, location data, logs, and other communication data, and the resources that you access and use on the platform.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our detailing services, including processing your bookings for paint correction, ceramic coating, interior cleaning, exterior waxing, and scratch removal.
- To process your transactions and manage your appointments.
- To communicate with you regarding your bookings, services, and any inquiries you may have.
- To improve and personalize your experience on our online platform.
- To monitor and analyze usage and trends to improve our services and site functionality.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations and enforce our terms and conditions.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide:
- To contractors, service providers, and other third parties we use to support our business (e.g., payment processors, scheduling software providers), who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To fulfill the purpose for which you provide it. For example, if you book a detailing service, we will share necessary details with our detailing team.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our terms of use and other agreements.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Lava Shine Detailing, our customers, or others.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Your Data Protection Rights (GDPR)
Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page (not explicitly included in this version as per instruction, but typically present). You are responsible for periodically visiting our site and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Lava Shine Detailing
Penang Road,
Singapore, Singapore, 239924
Singapore